SHIPPING & FAQS

At Shoreditch, one of us will personally look after your enquiry and order, and ultimately your customer experience. If your questions aren’t answered below, simply get in touch so we can help.


Do you ship outside of New Zealand?
Sorry, we do not currently deliver outside New Zealand.

What is the delivery time frame?
Please allow 5-7 working days for delivery, please note time frames are approximate as courier time frames are outside of our control. All deliveries will require a signature for security.

What are your shipping costs for large furniture (Made to Order) items?
Due to the range of sizes in our product range, shipping costs are calculated by the total weight of your order. Shipping is therefore quoted specific to each order to allow us to keep shipping charges as low as possible.

What is the procedure for ordering Made to Order items?
You may wish to purchase goods described in our Made to Order section of the website. Please use the website to contact us with an enquiry on the product. This will allow us to confirm your specifications, availability, delivery, and pricing.

What is your returns policy?
Should you wish to return an item, please contact us in the first instance. If we are able to offer a substitute item, or a refund, we will confirm via email. You will need to return the item to us, in the same condition as when it was dispatched, within 7 days of delivery. Any postage and packaging charges on returned items and non-refundable.

What is your returns policy for a damaged item?
We ensure our goods are of the highest quality, but in the rare occurrence that you receive a damaged item on delivery, please contact us immediately with photos of the item so we can consider if we are able to replace the goods or provide a refund to you. Damaged goods will need to be returned to Shoreditch within 7 days of delivery.